The Importance of Customer Service in an IT World

programmers collaborating at IT company

Last week, millions of businesses were interrupted when GoDaddy’s hosting, email, and DNS services crashed.

The ripple effect was felt across the internet. Businesses that relied on GoDaddy’s services experienced hours of frustration when their websites were down, email was completely inaccessible and Go Daddy’s customer service department was so overwhelmed with angry customers that all business owners could do was to sit and wait. It was a nightmare situation for those who rely on technology to get things done and keep their businesses afloat.

In tech circles, there have been arguments that the outage could have been prevented if GoDaddy had done things differently on their end. They argued that their infrastructure is weak, and that the services they offer are poorly suited for the needs of many businesses.

As a business owner, whether or not those points are valid should be irrelevant to you. The simple fact is that when it comes to your business, it really doesn’t matter why downtime happens. What matters is that your business was taken offline, and the company you relied on to help didn’t have enough support available to help you get back online quickly.

For many people, GoDaddy’s lackluster support was even more disappointing than the service interruption itself. With only minimal communication to their customers and no way to reach support, business owners were left high and dry.

When it comes to running a business that relies on technology, being left to fend for yourself when things go wrong is any organization’s worst nightmare. If you aren’t prepared for it, your business is going to suffer when it happens.

As we were all reminded this week, the cost of a using a service that doesn’t offer reliable support is huge.

How Entec is Different

At Entec Systems, we understand that you need reliable IT services to keep your business running, and we make it our number one priority to setup reliable solutions that drive your business forward at all times. That’s why we tailor each IT plan to meet the specific needs of your business. And that’s why we offer Complete Care support.

With our Complete Care support package, we visit your office every week to perform preventative maintenance on your network. Preventive maintenance is the best way to ensure that your service is never interrupted, as it allows us to install regular software and hardware upgrades that will fix the small problems before they have a chance to develop into larger problems that could hurt your business.

Our goal is to provide you with the same level of service that you would expect from a full-scale IT department, and that means that our support staff is available to help you 24 hours a day, 7 days a week. No matter the time of day or night, we’re here to help get your business back online as quickly as possible.

As we were all reminded this week, a technology service is only as good as the support it offers. And with our Complete Care package, you’ll always have the assurance that your problems will be handled quickly and affordably.

Next Steps

For more information about IT Outsourcing, please contact us at 800.716.2544.