Happy high school girl using laptop in classroom

Empowering Education at Veritas: A Tech Success Story

No matter the industry, businesses today need a strong IT roadmap to run their operations, engage their teams and improve customer experiences. The world of education is no different, especially in the post-COVID and remote learning world. Veritas, a private school in Richmond, VA serves students from kindergarten through 12th grade. Since August 2021, Entec has been helping to revolutionize their IT landscape, ensuring a smooth learning experience for all.

Initial Challenge:
Facing the absence of in-house IT support, Veritas sought an IT partner to provide essential maintenance and break-fix support for their network and workstations. Entec stepped in to become the reliable tech backbone Veritas needed.

Additional Opportunities and Solutions:
During the discovery process, Entec identified that Veritas’s old Meraki Network Switch hardware had reached its end-of-life (EOL). Taking proactive measures, Entec designed, ordered and seamlessly installed new hardware to keep Veritas’s network infrastructure up-to-date and secure. This underscores the value of a strong IT partner to help businesses run efficiently and without interruption.

Selected Services:
Veritas opted for a comprehensive tech support package, including:

  • 5 Hour Essential Care/Maintenance
  • Remote Monitoring and Management on Workstations
  • Webroot Antivirus on Workstations

The Entec Team:
The original team included Primary Engineer Dominique Wilson, Secondary Engineer Ryan James, IT Director Ben Gregoire and Sales Representative Brantley Smith. With changes over time, the current team now comprises Primary Engineer Ryan James, Secondary Engineer Antonio Ringgold, IT Director Ben Gregoire, and Sales Representative Brantley Smith.

Implementation and Delivery:
Entec’s commitment to exceptional customer service and support has been displayed in monthly onsite maintenance sessions to ensure that Veritas’s specific needs were met, questions were answered and IT solutions were provided to support the school’s leadership.

Current Status and Measurable Results:
While the primary IT contact at Veritas has evolved over the last year, the relationships built with Entec remain strong. Entec continues to provide 5 Hour Essential Care/Maintenance, ensuring that Veritas’s tech infrastructure supports their educational mission seamlessly.

At Entec, we are always at the ready to meet the needs of our clients and their customers. Read more about how we can make an impact in our recent blog featuring EDC, a long-standing client in the construction industry.