At Entec Systems, we pride ourselves on being the trusted IT partner for businesses across various industries. In this case study, we delve into our long-standing relationship with EDC. With a client history spanning close to two decades, this collaboration showcases how Entec Systems has consistently delivered IT solutions to address EDC’s needs.
About the Customer: EDC
Customer Background: EDC is a leading company in the construction industry, renowned for its expertise in design, construction and retrofitting for commercial buildings. With a focus on creating cutting-edge office spaces, they work closely with local architects to meet usability, expansion, and efficiency challenges in both new construction and renovation projects. hAmLpu-895_RlG
Engagement with Entec:
EDC has been a valued client of Entec Systems for nearly two decades. Our long-standing partnership exemplifies the trust and satisfaction that have developed over the years.
When EDC initially partnered with Entec Systems, they were looking for comprehensive managed IT services, including end-user support.
Entec believes in becoming an extension of your team, getting to know your business, unique needs, how you like to work and more so that we can not only handle routine IT matters but proactively look for areas to improve. Over the years, our collaboration with EDC has evolved to encompass a comprehensive set of services.
- Network Management: We take complete care of EDC’s network infrastructure, ensuring its stability, security, and optimal performance through remote management and monitoring.
- Server Management: Entec Systems manages EDC’s servers, keeping them up to date, secure, and optimized for peak performance.
- Backup Solutions: Robust cloud-based backup solutions are implemented to safeguard EDC’s critical data, ensuring it’s readily available in case of any unforeseen events.
- Computer Management: We handle the maintenance and support of EDC’s computers, minimizing downtime and optimizing productivity. This also includes the use of spam filters, antivirus protection and even end-user training to help recognize and avoid the threat of phishing scams.
- Office 365 Management: Entec Systems oversees EDC’s Office 365 email system, guaranteeing smooth email communication and collaboration.
The Entec Team
Behind the success of this partnership stand dedicated professionals who understand EDC’s unique needs:
- Rachel Varney: Serving as IT Director, Rachel Manages all active projects, client requests and team activities to ensure everything continues to run smoothly.
- Mason Chewning: As the primary engineer, Mason provides a personalized touch, ensuring that EDC’s IT solutions are aligned with their goals and needs.
- Khalil Roman: Khalil is an integral part of the team as secondary engineer, contributing his expertise to implement new servers and computers.
Implementation and Ongoing Support
Throughout our partnership, Entec Systems has been proactive in meeting EDC’s IT needs. We have implemented new servers and computers, ensuring their infrastructure remains up to date and secure. The migration from hosted Exchange to Office 365 was a seamless transition, enhancing email communication and collaboration for EDC.
Currently, we maintain EDC’s IT environment, visiting them on a weekly basis to address any issues promptly, perform preventive maintenance and ensure that their systems run smoothly.
The results of our partnership with EDC in the construction industry are evident in their consistent operational efficiency and reliability. EDC benefits from:
- Reduced IT downtime, leading to increased productivity.
- Enhanced data security and reliable backups, safeguarding their critical information.
- Seamless email communication through Office 365.
- Regular proactive maintenance, identifying and addressing issues before they impact operations.
An Ongoing Partnership
Entec Systems remains committed to providing EDC with quality IT solutions they can trust – enabling them to focus on their core business. We take pride in being EDC’s reliable IT partner. Whether it’s optimizing their network, managing their servers, or ensuring data security, Entec Systems remains committed to EDC’s success, now and into the future.